RESUME
For twenty years, I have orchestrated the transition from intuition-based design to evidence-driven product ecosystems. I specialize in de-risking complex technical roadmaps by aligning human behavior with aggressive business KPIs.
I codify and govern design systems that scale across products, teams, and regulatory constraints. I don't just use emerging technology—I stress-test it against real-world friction to ensure every design decision is a predictable driver of ROI. I transform design from a cost center into a strategic engine that drives measurable shifts in user adoption and operational efficiency.
- End-to-End Product Design (Discovery → Delivery)
- Product Discovery & Usability Testing
- Complex Workflow & Systems Thinking
- Design Systems Strategy & Pattern Thinking
- Component-Based Design in Figma (components, variants, auto-layout, design tokens)
- Cross-Functional Partnership (Product, Engineering, Research)
- Design Tradeoffs Under Constraint
- Measuring Outcomes & Iteration
Baxter International Inc. — Chicago, IL
Sr. Principal UX Designer / Design Systems Manager
- Spearheaded the evolution of the global design system for infusion systems, establishing unified standards that ensure safety and consistency across life-saving medication delivery interfaces.
- Partner closely with product managers, engineers, and clinical stakeholders to define problems, evaluate constraints, and ship reliable solutions in regulated environments.
- Led discovery through shadowing, contextual inquiry, and usability testing to uncover breakdowns in clinician workflows and shape product direction.
- Designed and iterated on complex interaction flows from concept through validation, balancing safety, usability, and technical feasibility.
- Helped evolve a shared design system (patterns, components, and documentation) that improved consistency and accelerated delivery across related product areas.
Impact: Improved clinician usability across embedded and SaaS interfaces while reducing iteration risk in high-stakes product areas.
Global Healthcare Exchange (Lumere) — Chicago, IL
Senior Product Designer — Clinical Analytics Platform
- Led end-to-end design for a data-intensive healthcare supply chain platform serving 4,500+ hospitals and health systems.
- Partnered with product management to frame problem statements, prioritize opportunities, and validate solutions through qualitative and quantitative research.
- Conducted user interviews and moderated usability testing; synthesized findings into actionable design iterations.
- Facilitated cross-functional workshops with product, engineering, and clinical stakeholders to align on scope, constraints, and success criteria.
- Contributed to shared interface patterns that balanced consistency with product flexibility across three teams.
Impact: +30% task completion rate; −40% design iteration cycle time; stronger cross-team alignment.
First American Corporation — Santa Ana, CA
Senior Product Designer (Enterprise B2B & B2E Platforms)
- Owned end-to-end design for 5+ enterprise applications supporting real estate and financial services workflows.
- Led discovery and usability testing programs to identify friction points and validate design decisions before development.
- Designed responsive, accessible experiences that improved efficiency across desktop and mobile platforms.
- Partnered with product and engineering teams in Agile environments to iterate quickly while maintaining quality.
- Designed a fraud-prevention interface that balanced security requirements with user experience.
Impact: +35% task efficiency; −25% design-to-development handoff time; −15% fraud incidents.
Audatex (Solera Holdings) — San Diego, CA
Senior UX Designer — Collision Risk Management Platform
- Designed complex insurance and risk-management workflows for a platform serving 10,000+ daily users.
- Conducted user research and stakeholder interviews to inform interaction design and information architecture.
- Delivered wireframes, prototypes, and user flows within Agile sprints, enabling faster development cycles.
- Collaborated cross-functionally to improve usability and consistency across a growing product suite.
Impact: 30% faster delivery; improved usability across high-volume enterprise workflows.
Senior UX/UI Designer — Red 5 Game Studio, Irvine, CA
Freelance Senior UX/UI Designer — Los Angeles, CA
UX / Web Designer — Multiple Agencies (International)
AI Implications for Business Strategy — MIT Sloan
UX Certification — Nielsen Norman Group
Design Thinking — IDEO
Enterprise Design Thinking Practitioner — IBM
User Experience & Customer-Centered Design — CSU Fullerton
Design & Prototyping: Figma (components, variants, auto-layout, design tokens), Axure RP, InVision, Miro
Collaboration & Project Management: Confluence, JIRA, Asana, Slack
Research & Testing: UserTesting, Lookback, Optimal Workshop, Hotjar
Analytics: Google Analytics, Product analytics
Development: HTML, CSS, JavaScript (basic), Accessibility (WCAG), Responsive Design